Me trataron mal y en una manera terrible. Esa mujer que trabaja alli no tiene verguenza. What can we do to make this okay?" I don't understand how frosting costs $30? I didn't have a difficult design or anything. They started the work before I told them to. The customer service, maturity and experience is unreal! I would have been fine if she would have said, "I'm so sorry. If it was possible I would give them no stars. I felt like she was trying to impose stereotypes on me and was upset that they didn't fit for her to get a reaction out of me that would justify her horrible treatment. I would have never treated a person or customer the way that they did. The way I was treated and spoken to was absolutely horrendous. Polite, considerate and I have worked in food service as well as customer service for 20 years. That I came in with my cake in need of repair and I was trying to pass my problems onto her. Then she was very nasty and told me that I was trying to make problems for her. They took it off before we had eve agreed on if their price would be acceptable. She then brought me back my cake without frosting. She left and came back and said how about $30? I said no, thank you. I told her that $35 was too much and I will keep my cake as is. Mind you the cake only cost $40 in the first place. She came back and told me $35 to fix the frosting. Issue came when I showed them the cake and a woman said she would take it back to show the baker to see what he could do. They were nice to even be open to the idea of even helping me as most places will only work with a cake made by them. I had a cake from California that the frosting was damaged in transit and I asked them if they could please help me repair it. I came out to NY from California to have a baby shower with family and friends.
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